Customer Service Center

Customer Service Center

When it comes to dependability, quality of service with on board a team of highly trained and certified engineers, Hasoub CSD (Customer Service Division) is unique in its class. With service centers located in major cities throughout the Kingdom, Hasoub help desk operators are always on stand-by to assist and provide technical support to it’s customers via a dedicated 1-800 toll-free number.
In order to cope with the latest technology developed by the manufacturers, Hasoub makes significant investments in providing training and certifying its personnel.. This includes attending seminars, frequent overseas training sessions as well as ongoing in-house training activities; all as parts of our commitment to ensure that our team is up to date with the latest technologies in the market.
Due to these efforts you can be rest assured of relaible installation, configuration and troubleshooting services of Redhat Linux, Windows and other Microsoft Windows Server products like Exchange, ISA etc.
This justifies the fact that reputed international corporations such as APC, Aruba, Cisco Systems, Dedicated Micros, Dell, HP, Microsoft, Saflok, Siemens, Systimax, and Tripp Lite, have nominated Hasoub as their partner in the Middle East. Hasoub takes pride in being an Authorized Service Partner for these globally renowned brands.

Competitive Advantage

Adopting the principle that customer service is the provision of service to customers before, during, and after a sales transaction, Hasoub differentiates itself through the provision of better customer service. To consistently deliver superior services, Hasoub went through a carefully designed and executed process that promotes the uninterrupted flow of a customer service lifecycle.

Technology

Our service center employs a wide spectrum of high end customer service tools, ranging from traditional support websites to the facility of establishing live chat sessions with our specialized staff; tagged with custom designed databases for tracking service levels and helping recognize areas of improvement for our clients.

Accountability

Taking responsibility is considered an important aspect of the premium customer services that Hasoub provides. We acknowledge our customer's needs and we gladly accept full accountability for delivering satisfactory services while continually optimizing the processes and procedures upon which we operate.

In view of our belief into the criticality of our clients’ businesses and the need to maintain superior relationships by providing quality support and after service support, Hasoub Customer Service Division is established mainly to be there whenever our clients need us the most. We offer a wide variety of choices for Service Level Agreements (SLA’s) to meet our customer requirements, budget, and aspirations: